RETURN & REFUND POLICY

Last Updated: October 7, 2026

We sell food, drinks and made-to-order merch, so we cannot take items back once they are delivered. We do not accept change-of-mind returns or returns of opened, used or consumed items. If something is wrong with your order, we will make it right, as described below.

Damaged, defective or incorrect items

  • Contact us within 7 days of delivery at info@snacktraphouse.com or (480) 788-6572.
  • Include your order number and photos of the damage.
  • We will replace the item or refund it, at our discretion, at no cost to you.
  • If we sent the wrong product, we will replace it at no additional cost.

Frozen items

  • If a frozen item arrives melted, soft or incorrect, text (480) 788-6572 or email info@snacktraphouse.com within 24 hours of delivery with a photo and your order number.
  • We will replace it or refund it at no cost to you. Frozen items cannot be returned.

Made-to-order merch

  • Merch is printed for you after you order, so we cannot accept returns or exchanges for size or fit. Check the size you choose before you order.
  • You can cancel for a full refund until your item goes to print. Email info@snacktraphouse.com or text (480) 788-6572 as soon as you can.
  • If your merch arrives damaged, defective or misprinted, contact us within 7 days of delivery with your order number and photos, and we will replace or refund it.
  • If we cannot fill an order, we will refund it in full.

Limited edition and specialty items

All sales of limited edition and specialty items are final, unless the item arrives damaged or defective.

Refunds

Approved refunds go back to the original payment method. Your bank decides how long they take to appear, usually 5 to 10 business days after we issue them.

Orders that do not arrive

If your order has not arrived when expected, contact us. We will look into it and either find it, replace it or refund it. Delivery and shipping times are in our Shipping & Delivery Policy.

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